Question 1

What is home healthcare and who is it for?

Accepted Answer

Home healthcare is professional medical care delivered at your residence. It is ideal for patients recovering from surgery, managing chronic conditions, receiving ongoing wound care, or older adults who need regular monitoring and support without being admitted to a facility.

Question 2

Does NHIF cover home healthcare services?

Accepted Answer

NHIF covers certain home-based care services for eligible members. Our intake team will verify your specific cover and advise you on what is included before your first visit — so there are no surprises.

Question 3

How do I request a home visit?

Accepted Answer

Call our care line, fill in the contact form on this page, or ask your doctor to refer you directly. We will schedule a free in-home assessment within 24 hours — no obligation, no upfront payment.

Question 4

Are your nurses and therapists licensed in Kenya?

Accepted Answer

Yes. Every nurse is registered with the Nursing Council of Kenya and every therapist holds their respective professional licence. All staff are background-checked and supervised by a clinical lead.

Question 5

Will the same nurse visit every time?

Accepted Answer

Yes — consistency is central to our model. We assign a dedicated nurse to your case so your care team knows your history, your home, and your preferences. We only change the assigned caregiver in exceptional circumstances, and always with advance notice.

Question 6

How does Benevita coordinate with my doctor?

Accepted Answer

We share a visit report with your doctor after every skilled visit and contact them immediately if we observe any change in your condition. We also work directly with hospital discharge teams to ensure a smooth transition from hospital to home.

Question 7

Can you care for elderly relatives living alone?

Accepted Answer

Absolutely. Elderly care is one of our core services. We provide daily or regular visits for vital sign monitoring, medication management, companionship, fall prevention, and mobility support — giving families peace of mind.

Question 8

How do I pay, and how much does it cost?

Accepted Answer

We accept NHIF, all major private health insurance, and private pay via cash or M-Pesa. Costs vary by service and frequency. Contact us for a personalised quote — our intake team will walk you through all options before you commit.

Answers to common questions.

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